CITIZEN CHARTER OF CARGO DEPARTMENT, AAI

 

 

• OUR PLEDGE

   

  We pledge to bring continuous improvements in air cargo handling and services through up gradation of infrastructure, simplification of system & procedure, mechanization of cargo handling, transaction through Electronic Commerce / Electronic Data Interchange(EC/EDI) and prompt redressal of grievances.

   

• OUR COMMITMENT

   

  Airports Authority of India (AAI) endeavor to offer the best possible services to all its customers at the Air Cargo Terminals, to ensure secured and speedy movement of cargo in coordination with Airlines, various agencies and trade bodes with an ultimate aim to bring overall improvements in the air cargo handling to the satisfaction of its customers.

   

• OUR CUSTOMERS ARE -

   

  • Indian National & International passengers

  • International and Domestic Airlines,

  • Air Cargo Agents, Exporters/ Importers and

  • Various Regulatory and Facilitating Agencies.

   

• Role of AAI as a Custodian, Terminal Management & Ground

  Handling Agent on behalf of Airlines

   

  Airports Authority of India establish, manage & develop cargo terminals at the airports under the provision of AAI Act, 1994 and Airports Authority of India (Storage and processing of Cargo, Courier and Express Goods and Postal Mail) Regulations 2003.

   

• AAI provides 3-tier services –

   

• Custodian of Import cargo appointed u/s 45 of Customs Act 1962.

   

• Ground Handling Agent (through SGHA appointed by AAI) on behalf of the Airlines in accordance with the Govt. of India Gazette notification No.4272/GI/2007 Dated 18th October 2007.

   

• 

  

   

   

• LIABILITY OF AAI:

   

  Care of Cargo

  : - As per Airports Authority of India (Storage and processing of Cargo, Courier and Express Goods and Postal Mail) Regulations 2003-

   

  (1)      The cargo shall be stored in the International Air Cargo Terminal or its allied structure under the overall control and supervision of Customs authorities. While the Authority shall be the Custodian of the import cargo delivered to it by the Carriers, the responsibility for export cargo shall be that of the shipper or its agent before customs examination, of the Customs in respect of detained cargo during examination and of the carriers after examination. The Authority may take over the care of Customs cleared cargo on behalf of the airlines, under bilateral agreement with the concerned airlines, when Customs cleared cargo is handed over to it, to provide a sterile and bonded area for security, safe custody and storage of such cargo till its shipment by the airlines.

   

  (2)      The Authority shall take such care of the cargo or goods which come in its custody as a person of ordinary prudence shall under similar circumstances take in relation to his own goods and in the absence of any contract to the contrary, the Authority shall not be responsible for loss or destruction or deterioration of cargo, courier or goods if care has been taken as aforesaid provided that the liability of the Authority for loss or destruction or deterioration of cargo or goods in any case shall not exceed liability as admissible under the contract of carriage as enshrined under the Airway Bill or to the extent of the liability of the Carrier.”

   

   

   

 

WEB SITE OVERVIEW:

The web site is connected to cargo locations at Chennai and Kolkata.

 This web site has been established with the following functionalities: 

1. Consignment related document entry
2. Consignment status
3. Pre-Deposit Account Status
4. Charges Calculator
5. Payment transactions through PDA & Bank
6. Cargo Procedures
7. Search

 

Feature access is bifurcated based on the type of User access:

1. Registered Access
2. Non-Registered Access

 

Non Registered Users are not restricted from functionalities pertaining to Consignment Status, Charges Calculation Estimate Sheet and Cargo Procedures. Same features are available for registered users. In addition, Registered Users enjoy the privilege of accessing functionalities related to Printing of Charge related Documents, Payment transactions and Pre-Deposit account related statements.

 

Registration is mandatory for Message Exchange activities also.

 Registration Process:

 User has to fill up the physical registration form and submit to Airports Authority of India. Airports Authority of India would ascertain the correctness of the details submitted. Users are requested to fill valid E-Mail address and Phone Number(s) in Registration form to enable Airports Authority of India to perform further communications regarding User ID and Password allocation. Users are requested to immediately change the password(s) assigned by Airports Authority of India.

1.   How to LOGIN?

 A.   User may select the LOCATION of the Cargo, type USER ID and PASSWORD followed by a click on LOGIN button.

 2.   How to change Password(s)? 

2.1 Change User Password:

 

User may type the OLD PASSWORD, NEW PASSWORD and RETYPE NEW PASSWORD and click on SUBMIT button. Once submitted and found to be valid, New Password is assigned for the corresponding User ID.

 

2.2   Change PDA Password:

 

User may type the PDA USER ID, OLD PDA PASSWORD, NEW PDA PASSWORD and RETYPE NEW PDA PASSWORD and click on SUBMIT button. Once submitted and found to be valid, New Password is assigned for the corresponding PDA User ID.

 

3.      What are the list of Documents, which may be keyed in through this web site ?

 

3.1   Export – AWB Details:

 

Exporters / CHA will use this functionality to send AWB Details. User will enter the following details:

 

3.1.1   AWB Number (As in Airway Bill Copy)

3.1.2   Commodity Type (For commodity type awareness, click on Click Here to populate the various commodity types / category listing.

3.1.3   Number of Packages (As in Airway Bill Copy)

3.1.4   Gross Weight (As in Airway Bill Copy)

3.1.5   Chargeable Weight (As in Airway Bill Copy)

3.1.6   Origin (As in Airway Bill Copy)

3.1.7   Destination (As in Airway Bill Copy)

 

Click on SUBMIT button to send the information.

 

 

3.2   Export – TSP Details:

 

Exporters / CHA will use this functionality to send AWB Details. User will enter the following details:

 

3.2.1       AWB Number

3.2.2       CHA Code

3.2.3       IATA Code

3.2.4       Shipping Bill Number as in Shipping bill document

3.2.5       Number of Packages as in Shipping bill document

3.2.6       Gross Weight as in Shipping bill document

 

3.3   Export – Display TC:

 User has to key in either the AWB Number or the TC Number for which the details are to be seen. The document being shown can be printed.

 3.4   Export – TSP Payment:

 

User has to key in the AWB Number for which AWB Details and TSP Details are already available. Payment processing can be through any one of the above options:

 

i       PDA

ii      Bank (Internet Banking)

iii     Manual (Payment at Bank extensions of    Cargo Complex)

 

In case of PDA, User ID will be prompted to enter correct PDA USER ID and PDA PASSWORD. PDA Balance before and after transactions will be shown to the user.

 

In case of Internet Banking, Control is transferred to the banks’ web site. User has to login to the bank’s web site by supplying the user identification parameters as per bank’s requirements.

 

In case of Manual, User has to go to the respective bank extension counter located at    Cargo Complex for making the payment.

 

3.5   Import – Delivery Order Details

 

User will enter Delivery Order Details through this page. User will enter the following details:

 

3.5.1         AWB Number

3.5.2         HAWB Number

3.5.3         Delivery Order Number

3.5.4         Delivery Order Date

3.5.5         IGM Number

3.5.6         IGM Year

3.5.7         Flight Number

3.5.8         Flight Date and Time

3.5.9         Number of Packages

3.5.10       Gross Weight

3.5.11       Consignee Name

3.5.12       Consol Agent Name

 

 

Click on SUBMIT button to send the information.

 

3.6   Import – Charges Payment:

 

User has to key in the AWB Number and HAWB Number for which details are already available. Payment processing can be through any one of the above options:

 

i       PDA

ii      Bank (Internet Banking)

iii     Manual (Payment at Bank extensions of    Cargo Complex)

 

In case of PDA, User ID will be prompted to enter correct PDA USER ID and PDA PASSWORD. Current PDA Balance will be shown to the user.

 

In case of Internet Banking, Control is transferred to the banks’ web site. User has to login to the bank’s web site by supplying the user identification parameters as per bank’s requirements.

 

In case of Manual, User has to go to the respective bank extension counter located at    Cargo Complex for making the payment.

 

3.7   Import – Display BC

 

User has to key in either the AWB Number and HAWB Number or the BC Number for which the details are to be seen. The document being shown can be printed.

 

 

4.   What are Cargo Procedures ?

 

A.   This section depicts the procedures related to cargo operations. It also covers Rate Slab applicable at four locations of Airports Authority of India.

 

5.   What is Charges Calculator ?

 

A.  This functionality helps the user to plan an estimate regarding charges applicable on a consignment. Calculation is based on user input parameters namely:

 

5.1         Flight Arrival Date

5.2         Customs Access Value

5.3         Proposed Payment Date

5.4         Unit of Weighment

5.5         Commodity Category

5.6         Number of Packages

5.7         Gross Weight

5.8         Chargeable Weight

 

 

Click on SUBMIT button would calculate charges applicable and show the output to the user.

 

 

 

6.   How to get PDA Statements ?

 

A.  PDA Statements can be availed through the web site. Statement generation is of following 2 categories:

 

i       PDA Status (Shows the Last 5 Credits and Last 10 Debits)

ii      Date Wise Statement (Shows the credits and debits for the date input)

 

7.   How to check the status of the consignment ?

 

A.  This functionality can be used to check the status of import and export consignment. This functionality gives online status of the critical stages that consignment has passed through. 

 

8.   How to end the LOGIN Session ?

 A.  User can end the Login Session by clicking on LOGOUT button.